JS
Johan S
1 reviews | Active since Jul 2025
19 Jan 2026, 11:25
Dropped Calls & Poor Service
Calling to follow up on my claim for a burst geyser logged 3 days ago. Was cutt off by consultants three times before I could even get any feedback.
Plumber installed the geyser 3 days ago but the electricity was not connected because the wire was too short. They said they need authorisation from Discovery to fix it. Haven't heard from the plumber since. Not answering calls and not returning messages either.
This is now our 4th day without hot water.
Helpful (0)
Replies (2)0
Replies (2)
Discovery Insure's replyOfficial
19 Jan 2026, 11:36Good day Johan,
At the outset, please accept our sincere apologies for the poor service you experienced. At Discovery Insure, we strive to deliver the highest level of customer satisfaction, and we acknowledge that on this occasion we fell short of that standard.
We understand that this matter has caused frustration and disappointment, and we sincerely apologize for the inconvenience and negative impact it has had. As a team, we are committed to providing excellent service, and it is of great concern to us when we do not meet our customers’ expectations.
Kindly provide us with your contact details, and one of our agents will contact you to assist with the claim.
Kind Regards
Discovery Insure
At the outset, please accept our sincere apologies for the poor service you experienced. At Discovery Insure, we strive to deliver the highest level of customer satisfaction, and we acknowledge that on this occasion we fell short of that standard.
We understand that this matter has caused frustration and disappointment, and we sincerely apologize for the inconvenience and negative impact it has had. As a team, we are committed to providing excellent service, and it is of great concern to us when we do not meet our customers’ expectations.
Kindly provide us with your contact details, and one of our agents will contact you to assist with the claim.
Kind Regards
Discovery Insure
Discovery Insure's reply19 Jan 2026, 11:36
Official
Good day Johan,
At the outset, please accept our sincere apologies for the poor service you experienced. At Discovery Insure, we strive to deliver the highest level of customer satisfaction, and we acknowledge that on this occasion we fell short of that standard.
We understand that this matter has caused frustration and disappointment, and we sincerely apologize for the inconvenience and negative impact it has had. As a team, we are committed to providing excellent service, and it is of great concern to us when we do not meet our customers’ expectations.
Kindly provide us with your contact details, and one of our agents will contact you to assist with the claim.
Kind Regards
Discovery Insure
At the outset, please accept our sincere apologies for the poor service you experienced. At Discovery Insure, we strive to deliver the highest level of customer satisfaction, and we acknowledge that on this occasion we fell short of that standard.
We understand that this matter has caused frustration and disappointment, and we sincerely apologize for the inconvenience and negative impact it has had. As a team, we are committed to providing excellent service, and it is of great concern to us when we do not meet our customers’ expectations.
Kindly provide us with your contact details, and one of our agents will contact you to assist with the claim.
Kind Regards
Discovery Insure
Discovery Insure's replyOfficial
20 Jan 2026, 09:16Good day Johan,
Thank you very much for taking our call.
As discussed during our telephone conversation, the service provider is currently on site to complete the claim process.
We truly value your trust and continued partnership with us. Our team remains committed to ensuring your satisfaction and peace of mind.
Regards
Discovery Insure
Thank you very much for taking our call.
As discussed during our telephone conversation, the service provider is currently on site to complete the claim process.
We truly value your trust and continued partnership with us. Our team remains committed to ensuring your satisfaction and peace of mind.
Regards
Discovery Insure
Discovery Insure's reply20 Jan 2026, 09:16
Official
Good day Johan,
Thank you very much for taking our call.
As discussed during our telephone conversation, the service provider is currently on site to complete the claim process.
We truly value your trust and continued partnership with us. Our team remains committed to ensuring your satisfaction and peace of mind.
Regards
Discovery Insure
Thank you very much for taking our call.
As discussed during our telephone conversation, the service provider is currently on site to complete the claim process.
We truly value your trust and continued partnership with us. Our team remains committed to ensuring your satisfaction and peace of mind.
Regards
Discovery Insure