AL
Andries L
1 reviews | Active since Dec 2011
05 Aug 2020, 09:23
Driving app does not work
Their driving app does not work and give false reports. I get penalised for "using phone while driving" when is sign in/out of my complex with my phone while the car is standing still. A new statement my complex installed to make things contact less because of covid-19. You also suppose to make bluetooth calls but they still penalise me for that. I did bring it to their attention and they are not doing anything. I use to get a really good score before lockdown, so maybe apply logic. Also still waiting for almost a week for my statements that I need for sars that they said they will send days ago.
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Replies (2)
Discovery Insure's replyOfficial
05 Aug 2020, 12:25Good day Andries
Thank you for your comment.
We have since upgraded the app in line with the introduction of our enhanced Vitality Drive programme and are at this stage experiencing technical challenges in general. Our team is working on this and a resolution is being finalised.
With regards to your request for the statement, the request was received yesterday and has since been escalated to the relevant department for a resolution with haste. ***
More information will be communicated to you directly.
Regards
Discovery Insure
Thank you for your comment.
We have since upgraded the app in line with the introduction of our enhanced Vitality Drive programme and are at this stage experiencing technical challenges in general. Our team is working on this and a resolution is being finalised.
With regards to your request for the statement, the request was received yesterday and has since been escalated to the relevant department for a resolution with haste. ***
More information will be communicated to you directly.
Regards
Discovery Insure
Best regards,
Discovery Insure's reply05 Aug 2020, 12:25
Official
Good day Andries
Thank you for your comment.
We have since upgraded the app in line with the introduction of our enhanced Vitality Drive programme and are at this stage experiencing technical challenges in general. Our team is working on this and a resolution is being finalised.
With regards to your request for the statement, the request was received yesterday and has since been escalated to the relevant department for a resolution with haste. ***
More information will be communicated to you directly.
Regards
Discovery Insure
Thank you for your comment.
We have since upgraded the app in line with the introduction of our enhanced Vitality Drive programme and are at this stage experiencing technical challenges in general. Our team is working on this and a resolution is being finalised.
With regards to your request for the statement, the request was received yesterday and has since been escalated to the relevant department for a resolution with haste. ***
More information will be communicated to you directly.
Regards
Discovery Insure
Best regards,
AL
Andries L's updateReviewer Update
05 Aug 2020, 13:02No it was requested on2 Aug see *** Yesterday I followed up. Get your fact straight. Received the life insurance now still waiting for car insurance. Your upgrade did not work. So you confirm your system is not working yet you still penalise me the last few months without offering to fix i? Back pay me?. Please send my car insurance statement as soon as possible for tax year 2019 march - feb 2020. It's still outstanding.
AL
Andries L's update05 Aug 2020, 13:02
Reviewer Update
No it was requested on2 Aug see *** Yesterday I followed up. Get your fact straight. Received the life insurance now still waiting for car insurance. Your upgrade did not work. So you confirm your system is not working yet you still penalise me the last few months without offering to fix i? Back pay me?. Please send my car insurance statement as soon as possible for tax year 2019 march - feb 2020. It's still outstanding.