Drive Well

Discovery Insure has an option to accumulate driving points for driving well. If you drive well it can help you get larger cash back amounts when you full fuel at BP or Shell, and if you reach your weekly goal you can earn Discovery Miles. Great concept right? If your phone battery is low, the App stops recording your trip, I assume to save your battery life. You cannot see any details for the trip in question (if you lost points for speeding, acceleration, hard breaking, phone use etc). Yet this is actually not the case, they do deduct points, you just can’t see why.

I get all my points weekly for my driving and it just happens that every time my trips are uncovered Discovery deducts 10 out of my 60 points, this is done for every uncovered trip. I had three uncovered trips on the 29 May and lost all of my daily drive points. Points were also lost on 22 May, 8 June and 9 June – all late afternoon or evening trips when my phone battery was low but still on. Surely if they know it’s an uncovered trip, they know what time you left your location and what time you arrived at your destination, they must be recording something. I cannot control the battery life of my phone and based on my history they should give me at least an average. For no-drive days they take an average of the past 30 day’s points. I don’t drive my car on weekends, so these days also have reduced points because of the uncovered trips taken during the month, so I am penalized twice. I contacted Discovery Insure and explained what is happening and asked them to reverse the points lost. Their response was two lines: “We are unable to process your request. Our records show that on the 29/05/2023 the phone battery was low and the App was force quit.” Great customer service Discovery.