AW
Angela W
1 reviews | Active since Jan 2013
01 Feb 2025, 11:48
Drive reward - no reward at all
My trips on my insurance app and the banking app to see the reward progress is not working. I have requested twice to assist and I get no assistance at all. They one consultant was so rude making it my fault that the app is not working. I have missed out on my Dimond status according to the app and I will not settle for that. We have gone through a lot of effort to get this Dimond status to use the money in the funder account.
Helpful (0)
Replies (3)0
Replies (3)
Discovery Insure's replyOfficial
01 Feb 2025, 12:22Dear Angel
We are sorry to hear about your experience and we would like to apologize for the inconvenience this may have caused you.
Our team will be in contact with you to discuss your concerns.
Regards
Discovery Insure
We are sorry to hear about your experience and we would like to apologize for the inconvenience this may have caused you.
Our team will be in contact with you to discuss your concerns.
Regards
Discovery Insure
Discovery Insure's reply01 Feb 2025, 12:22
Official
Dear Angel
We are sorry to hear about your experience and we would like to apologize for the inconvenience this may have caused you.
Our team will be in contact with you to discuss your concerns.
Regards
Discovery Insure
We are sorry to hear about your experience and we would like to apologize for the inconvenience this may have caused you.
Our team will be in contact with you to discuss your concerns.
Regards
Discovery Insure
AW
Angela W's updateReviewer Update
05 Feb 2025, 09:30Thank you. I do appreciate the assistance
AW
Angela W's update05 Feb 2025, 09:30
Reviewer Update
Thank you. I do appreciate the assistance
AW
Angela W's updateReviewer Update
09 Feb 2025, 05:49Dear discovery insure. How long will it take to fix my profile? I am losing points every week and not reaching my drive goal as you will see on my profile. I need to replace a Tyre and I want to use my money that is in my funder account that is rightfully mine.
In the past this was never an issue (6 months ago) so why did this happen? If I used my phone while my husband is driving I changed it that I was the passenger and it updated from the insure app to the banking app... Please see this as an urgent matter.
In the past this was never an issue (6 months ago) so why did this happen? If I used my phone while my husband is driving I changed it that I was the passenger and it updated from the insure app to the banking app... Please see this as an urgent matter.
AW
Angela W's update09 Feb 2025, 05:49
Reviewer Update
Dear discovery insure. How long will it take to fix my profile? I am losing points every week and not reaching my drive goal as you will see on my profile. I need to replace a Tyre and I want to use my money that is in my funder account that is rightfully mine.
In the past this was never an issue (6 months ago) so why did this happen? If I used my phone while my husband is driving I changed it that I was the passenger and it updated from the insure app to the banking app... Please see this as an urgent matter.
In the past this was never an issue (6 months ago) so why did this happen? If I used my phone while my husband is driving I changed it that I was the passenger and it updated from the insure app to the banking app... Please see this as an urgent matter.