Drive points not allocated
I logged a call with discovery insure as my drive points were not allocated and therefore did not make my target for the week. The points have still not been allocated. The rewards for that week have not been allocated and I receive no feedback from discovery. Disappointing considering you use drive rewards as a selling point when trying to get us to sign up. My call reference was IPLS-29459. Very poor service from your support.
Helpful (0)
Replies (4)0
Replies (4)
Discovery Insure's replyOfficial
05 Sept 2023, 21:24Good Evening Sharmlen N
We will follow up with our systems team to make sure your drive points are allocated to you. Feedback will be provided to you as soon as received.
Regards
Discovery Insure
We will follow up with our systems team to make sure your drive points are allocated to you. Feedback will be provided to you as soon as received.
Regards
Discovery Insure
Best regards,
Discovery Insure's reply05 Sept 2023, 21:24
Official
Good Evening Sharmlen N
We will follow up with our systems team to make sure your drive points are allocated to you. Feedback will be provided to you as soon as received.
Regards
Discovery Insure
We will follow up with our systems team to make sure your drive points are allocated to you. Feedback will be provided to you as soon as received.
Regards
Discovery Insure
Best regards,
's updateReviewer Update
07 Sept 2023, 19:58My points have now been allocated but not sure how the reward works for the week it was missed. My wife has also logged a call and is not getting any feedback . Her reference number is IPLS-29154. Can this also be given some urgent attention.
's update07 Sept 2023, 19:58
Reviewer Update
My points have now been allocated but not sure how the reward works for the week it was missed. My wife has also logged a call and is not getting any feedback . Her reference number is IPLS-29154. Can this also be given some urgent attention.
's updateReviewer Update
04 Oct 2023, 10:58Still no reply from discovery insure and another issue with points. Discovery support is absolutely appalling !!!
's update04 Oct 2023, 10:58
Reviewer Update
Still no reply from discovery insure and another issue with points. Discovery support is absolutely appalling !!!
Discovery Insure's replyOfficial
18 Jan 2024, 11:17Hi Sharmlen
We deeply regret any inconvenience caused to you as a result of poor customer experience you have received. We understand that this incident has caused frustration and disappointment, and we sincerely apologize for the negative impact it has had on you. As a team, we always strive to provide the highest level of service, and it deeply concerns us when we fall short of your expectations. Please be assured that we have taken corrective actions to rectify the situation and we have implemented more stringent quality control measures to prevent such issues from occurring in the future. We value your trust and your continued partnership with us. Our team is committed to ensuring your satisfaction, and peace of mind. Regards
Discovery Insure
We deeply regret any inconvenience caused to you as a result of poor customer experience you have received. We understand that this incident has caused frustration and disappointment, and we sincerely apologize for the negative impact it has had on you. As a team, we always strive to provide the highest level of service, and it deeply concerns us when we fall short of your expectations. Please be assured that we have taken corrective actions to rectify the situation and we have implemented more stringent quality control measures to prevent such issues from occurring in the future. We value your trust and your continued partnership with us. Our team is committed to ensuring your satisfaction, and peace of mind. Regards
Discovery Insure
Best regards,
Discovery Insure's reply18 Jan 2024, 11:17
Official
Hi Sharmlen
We deeply regret any inconvenience caused to you as a result of poor customer experience you have received. We understand that this incident has caused frustration and disappointment, and we sincerely apologize for the negative impact it has had on you. As a team, we always strive to provide the highest level of service, and it deeply concerns us when we fall short of your expectations. Please be assured that we have taken corrective actions to rectify the situation and we have implemented more stringent quality control measures to prevent such issues from occurring in the future. We value your trust and your continued partnership with us. Our team is committed to ensuring your satisfaction, and peace of mind. Regards
Discovery Insure
We deeply regret any inconvenience caused to you as a result of poor customer experience you have received. We understand that this incident has caused frustration and disappointment, and we sincerely apologize for the negative impact it has had on you. As a team, we always strive to provide the highest level of service, and it deeply concerns us when we fall short of your expectations. Please be assured that we have taken corrective actions to rectify the situation and we have implemented more stringent quality control measures to prevent such issues from occurring in the future. We value your trust and your continued partnership with us. Our team is committed to ensuring your satisfaction, and peace of mind. Regards
Discovery Insure
Best regards,