AL
Andreas L
1 reviews | Active since Mar 2022
11 Nov 2024, 11:26
Drive Goal
Passenger used my phone when driving as result I didn't achieve my drive goal and Discovery wont change trip to passenger trip. I was told if a passenger uses my phone I can report that trip.
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Replies (2)
Discovery Insure's replyOfficial
11 Nov 2024, 11:28Good Day Andreas
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Regards
Discovery Insure
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Regards
Discovery Insure
Best regards,
Discovery Insure's reply11 Nov 2024, 11:28
Official
Good Day Andreas
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Regards
Discovery Insure
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Regards
Discovery Insure
Best regards,
Discovery Insure's replyOfficial
12 Nov 2024, 08:36Good day Andreas,
Trust you are well.
Thank you for reaching out to us regarding your concerns about cellphone usage during your trips.
After reviewing your driving data for the past week, we can confirm that while there were deductions for cellphone usage, additional factors such as speeding, braking, and cornering also contributed to the overall deductions. These factors impacted your ability to reach your weekly target.Specifically, you achieved one perfect day with a score of 60 and had one no-drive day. However, the remaining of the seven days contained events that prevented you from meeting your weekly goal.
For further reference, please find the Vitality Drive Terms and Conditions, which outline the program's benefits and how they are assessed. https://www.discovery.co.za/assets/discoverycoza/car-and-home-insurance/vitality-drive-terms-and-conditions.pdf RegardsDiscovery Insure
Trust you are well.
Thank you for reaching out to us regarding your concerns about cellphone usage during your trips.
After reviewing your driving data for the past week, we can confirm that while there were deductions for cellphone usage, additional factors such as speeding, braking, and cornering also contributed to the overall deductions. These factors impacted your ability to reach your weekly target.Specifically, you achieved one perfect day with a score of 60 and had one no-drive day. However, the remaining of the seven days contained events that prevented you from meeting your weekly goal.
For further reference, please find the Vitality Drive Terms and Conditions, which outline the program's benefits and how they are assessed. https://www.discovery.co.za/assets/discoverycoza/car-and-home-insurance/vitality-drive-terms-and-conditions.pdf RegardsDiscovery Insure
Best regards,
Discovery Insure's reply12 Nov 2024, 08:36
Official
Good day Andreas,
Trust you are well.
Thank you for reaching out to us regarding your concerns about cellphone usage during your trips.
After reviewing your driving data for the past week, we can confirm that while there were deductions for cellphone usage, additional factors such as speeding, braking, and cornering also contributed to the overall deductions. These factors impacted your ability to reach your weekly target.Specifically, you achieved one perfect day with a score of 60 and had one no-drive day. However, the remaining of the seven days contained events that prevented you from meeting your weekly goal.
For further reference, please find the Vitality Drive Terms and Conditions, which outline the program's benefits and how they are assessed. https://www.discovery.co.za/assets/discoverycoza/car-and-home-insurance/vitality-drive-terms-and-conditions.pdf RegardsDiscovery Insure
Trust you are well.
Thank you for reaching out to us regarding your concerns about cellphone usage during your trips.
After reviewing your driving data for the past week, we can confirm that while there were deductions for cellphone usage, additional factors such as speeding, braking, and cornering also contributed to the overall deductions. These factors impacted your ability to reach your weekly target.Specifically, you achieved one perfect day with a score of 60 and had one no-drive day. However, the remaining of the seven days contained events that prevented you from meeting your weekly goal.
For further reference, please find the Vitality Drive Terms and Conditions, which outline the program's benefits and how they are assessed. https://www.discovery.co.za/assets/discoverycoza/car-and-home-insurance/vitality-drive-terms-and-conditions.pdf RegardsDiscovery Insure
Best regards,