HK
Henco K

1 reviews | Active since Oct 2010

07 Jun 2016, 05:57

Drive Active Rewards not working

<p>I noticed that my Vitality Drive Active Rewards got stuck on 11 May 2016 and there were no movement since then. I use my vehicle everyday so it should have moved on. I querried this with Discovery Drive and they just said that according to there record I am currently on 15km of event free driving. That is exactly what I told them originally, it says 15km since 11 May 2016 which is almost a month now.</p> <p> </p> <p>I feel like I spent far to much time on checking all the rewards that Discovery offers. I get no indication every month on what I qualified for or a statement of what rewards I received, the gym booster is one reward where there is no way of checking it as you have to email for details every time.</p>

0
Replies (2)
Discovery Insure
Discovery Insure's reply07 Jun 2016, 07:49
Official

Thank you for bringing this to our attention.

We have escalated this to DQ Track management, and you will be contacted shortly, to assist with this query.

Regards,

Sakhe

Discovery Insure

HK
Henco K's update10 Jun 2016, 14:06
Reviewer Update

Discovery sent a technician to repair my tracker and he arrived excactly on time as we set the appointment and everything works fine again.

Great response from Discovery again!