Dreadful service with continued failures. Not the first time.

I think Discovery Insure is broken. For the third time this year I am having an issue with them. Geyser burst, simple right 'log a claim online' the automated message says - but that system seems to be broken, just doesn't work. Phone them on ***, choose building claims, before it even goes through cut off, not once but 5 times. Phone their emergency line - they can't assist because the waters already been turned off. They can't even put me through to anyone. They suggest I select vehicle insurance, atleast this consultant is willing to log the claim and transfer it. Normally I would wait a day before they don't get back to, but I've learnt my lesson. Especially since the email I received now has it logged as a motor claim and I probably won't hear from them. Guess what, I just tried the buildings claim department, disconnected again. Tried the following up on a claim? Just sends resends me to 'what claim' and disconnects me. Really really frustrated with a company I have so many services with.