BvdM
Brigitte van der Merwe
1 reviews | Active since Jun 2025
30 Jun 2025, 10:57
Dreadful service, dont care about their clients.
What a dreadful experience. My claim going on for a month. My money was supposed to be paid out last week and nothing. Then I call and Nothando say they made an error on their side and will release the funds. She releases the funds and now I need to wait 72 working hours. Do they know how long 72 working hours are. That is absolutely rediculous. Goodbye Discovery never ever again. I have not just lost my car but my new deal on another car. You have never ever waited for my premiums after all these years. 72 hours, I can underatand. But 72 working hours thats like 9 days. You have no empathy for your clients. Very very unhappy.
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Replies (3)BvdM
Brigitte van der Merwe's updateReviewer Update
30 Jun 2025, 11:14***.
BvdM
Brigitte van der Merwe's update30 Jun 2025, 11:14
Reviewer Update
***.
BvdM
Brigitte van der Merwe's updateReviewer Update
30 Jun 2025, 11:34Please, I am very frustrated and sure you can understand that. I have been without a car for almost a month now. Now to wait another 2 weeks for my money. It is costing me a small fortune to get myself and my husband to work and my daughter to school everyday. 72 working hours, That just does not make sence, and is definitely not fair. Thank you for looking into my query.
BvdM
Brigitte van der Merwe's update30 Jun 2025, 11:34
Reviewer Update
Please, I am very frustrated and sure you can understand that. I have been without a car for almost a month now. Now to wait another 2 weeks for my money. It is costing me a small fortune to get myself and my husband to work and my daughter to school everyday. 72 working hours, That just does not make sence, and is definitely not fair. Thank you for looking into my query.
BvdM
Brigitte van der Merwe's updateReviewer Update
30 Jun 2025, 15:37Thank you for your reply. 2 consultants and your email says 72 working hours, now you say 3 to 5 days. But thats fine. I am done arguing. Thank you for your assistance. I just never understand why a person needs to go to this extreme and get ugly before something is done. But thank you for your help.
BvdM
Brigitte van der Merwe's update30 Jun 2025, 15:37
Reviewer Update
Thank you for your reply. 2 consultants and your email says 72 working hours, now you say 3 to 5 days. But thats fine. I am done arguing. Thank you for your assistance. I just never understand why a person needs to go to this extreme and get ugly before something is done. But thank you for your help.