Draining and frustrating process in settlement of my claim

Claim *** Policy *** this was my very first claim and it sure has been a draining process due to lack of communication from the consultant that is dealing with my claim. I submitted my claim on 15 June 2021 we are in August 2021 today yet I am still running after the consultant to finilaze the claim, my emails are timeously ignored which leads to more delays in settlement. I have wasted a great amount of airtime calling the contact centre so I can get feedback and push for a resolution.