TM
Terence M

1 reviews | Active since Jul 2016

21 Jul 2016, 11:57

DQ Tracking system is inaccurate and unreasonable

<p>The idea of installing DQ track so you can be monitored and save on petrol spend is a great idea until...</p> <p>1) They knock off points for accelerating too fast. When you ask how fast you can accelerate they respond (and I quote) "You cannot accelerate fast". That's the best they can do. There is no way to measure your accelration and they cannot tell you how fast is acceptable. Also - they say acceleration leads to accidents but it has saved me from been t-boned multiple times.</p> <p>2) The knock off points for fast cornering. When you ask how fast you can corner they respond "ornering should be a fluid motion that doesn’t cause you to move too much, to the right or left, in your seat.". How much is too much? My seats don't let me move at all. But no, they cannot tell you this because they have no clue. So once again impossible for me to measure.</p> <p> </p> <p>The rules are flawed. You can't measure these metrics. So the whole thing is based on your driving like, well they can't actually tell you. Im guessing you must drive like a granny. </p> <p> </p> <p>Im cancelling asap. Trying to condition me on metrics that cannot be monitored or measured is pointless.</p>

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Replies (1)
Discovery Insure
Discovery Insure's reply21 Jul 2016, 14:18
Official

The ethos of VitalityDrive is to create a nation of better drivers this in turn making the roads safer for all users.

The DQ track unit installed in your vehicle contains an accelerometer, this measures the actual gravitational force that your vehicle is subjected to whilst you drive.

The metrics used to measure your drive behavior is the same that is app**** to all clients, this in term of fairness and consistency.

You are able to view the events on the DQ Mapper and this will help you to better understand any trends, thus allowing you to adjust your driving behavior.

Regards,

Discovery Insure