DQ Tracking Device

My first delivery appointment for the DQ tracking device was 20/11/2015. I was out of office and was told I would be contacted later regarding the delivery. None took place. The second appointment was 04/01/2016, also no delivery. I contacted the call center on 04/05/2016 and was told to wait to end of day. Again on 05/01/2016 I contacted the call center who arranged delivery for the same day.<br> <br> The device was delivered. I followed the setup instruction but the device would not link to phone. I contacted the call center who linked it using the serial number from their side. Since then it still does not link to my phone. I have called the center an additional 5 times, each time with a different solution that does not work. <br> <br> I requested a new DQ device as it seems it may be faulty an was told I need to make another delivery appointment. I am not willing to wait for this \Delivery Date"as now I have to wait again with the possibility of yet another no-show. <br> <br> I have been paying for the DQ tracking service on my insurance since November 2015 and have not yet been able to make use of it. I have also been told I cannot be refunded the service fee for the past months."""