DQ tracker- trips not recording

<p>I have just experienced the most useless service from discovery insure, DQ tracker. </p> <p> </p> <p>I phoned and emailed them to explain that so many times my smart enabled DQ tracker says the trip was 'recorded without phone'. I have sent numerous screen shots to them as well as explaining the phone is always in the same position in my car, Bluetooth is on and always has battery! And ALL they can tell me is that it is recording all trips! But if they could just take the time to look at the screen shots which I sent, they will see that numerous trips are clearly not recording! This is now negatively going to impact my insurance! </p> <p> </p> <p>Very very disappointed! And I am a brand new client! Thinking of taking my money else where. </p>