1 reviews | Active since Nov 2018
DQ Tracker Technician installer - Damage my car cluster
I have moved my Insurance to Discovery Insurance and as per their requirements I had to book an appointment for my Ford Ecosport tracker installation on the 23th of October 2018. In the process of installing the device, Discovery technician came to me saying the car is no longer starting so he came to me and said they have contacted Ford dealer William Nicol and find out what could be the problem and the fault was the car keys which was not programmed correctly. Hence, that was absolute lies to get rid of me from their workshop in Bryanston yet the Technician new what went wrong, then the Technician called Discovery and arrange the towing Truck to take my car to the dealer. Discovery ask me to go with the towing truck to the dealer for the key re-programing as advise by their Technician. When the Towing Truck arrive at Furry Ford William Nicol he just left me there with the car at around 5pm, I then explained to the service manager that Discovery Technician from Bryanston referred me to her for my car key re-programming. She said to me she never advise anyone telephonically about the key re-programming because according to them they have to check the fault first and advise their customers accordingly. So I was left with no choice but to ask Furry Ford to book in the car on the following day that was 24 Oct 2018 to check the problem and they found out that Discovery Technician damage the cluster, that's why the car was not starting. Discovery arrange for the replacement of the Cluster and it took a month for me to get back my car (21/11/2018). However, now the tracker is disconnected and not even one person from discovery bother to call me to arrange for the reconnection.
Thank you for raising your concerns.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.
It’s our goal to retain you as a satisfied customer . In bringing this to a resolve, our team was able to facilitate you with a courtesy vehicle during the period your vehicle was away. We further absorbed the cost of repair and ensured that a reputable service provider ( of your choice ) was used in order to maintain superior workmanship. Our partner has accepted liability and we convey their apologies in this regard.
We affirm that the team working on your complaint is working tirelessly in bring this to a resolve and have confirmed that a booking has been secured.
Further information has been provided directly to you.
Regards
Discovery Insure
Thank you for raising your concerns.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.
It’s our goal to retain you as a satisfied customer . In bringing this to a resolve, our team was able to facilitate you with a courtesy vehicle during the period your vehicle was away. We further absorbed the cost of repair and ensured that a reputable service provider ( of your choice ) was used in order to maintain superior workmanship. Our partner has accepted liability and we convey their apologies in this regard.
We affirm that the team working on your complaint is working tirelessly in bring this to a resolve and have confirmed that a booking has been secured.
Further information has been provided directly to you.
Regards
Discovery Insure