DQ tracker migration

Discovery Insure Plan number: ********** 739

I have made serveral calls requesting migration of my Ctrack as my policy will come to an end 01 March 2019. I have spoken to numerous call centre agents and have been going back and fourth between Ctrack agents and discovery.

Below is an email sent to me this morning from Ctrack. How do I get this resolved?

Good day Letitia, I trust this email finds you well. Please note a notice to cancel your policy has not yet been received by Discovery, and they cannot commence with the migration process to meet transfer date noted below. Kindly advise once you have made contact with Discovery and a notice is given to cancel your policy, only then can we commence with the migration process which may take up to 7 working days to be completed. Your assistance and feedback is highly appreciated. Kind Regards Samuel Maribe Telesales Consultant T +27 12 ********** | M ********** | www.ctrack.co.za | Nasdaq: INSG

Ctrack Building E, Regency Drive 9, Route 21 Business Park, Irene Ext 30, Centurion Any dissemination or use of this information by a person other than the intended recipient is unauthorized and might be *******. Any opinions expressed in this email are those of the individual and not necessarily those of Inseego Corp. or its subsidiaries. This email shall not serve to waive, amend, or supplement any agreement or purchase order.