JL
Javier L

1 reviews | Active since Jul 2012

14 Sept 2016, 22:15

DQ Tracker installation burned my cars electronics!

<p>I requested Discovery to install the DQ Tracker on my 2015 Honda. They installed it and messed up the electronics if the vehicle completely. Now the radio doesn't work, the airbag light remains on, central locking is not working. I registered my complaint immediately. They sent a technician to check the installation. The technician said that he couldn't find the fault and simply removed the tracker. Now Discovery doesn't want to take responsibility for the repair of the vehicle!</p> <p>The technician who checked and removed the tracker said that the technician who installed the tracker said that there might have been a short circuit during installation but the company is not assuming any responsibility. </p> <p>It's a new car which now has been ruined thanks to discovery and DQ Tracker!</p>

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Replies (1)
Discovery Insure
Discovery Insure's reply15 Sept 2016, 11:02
Official

We apologize for the inconvenience and disappointment that you experienced in dealing with us recently.

Your concerns have been escalated to the DQ Track management team who are now dealing with issue, and have made contact to try and resolve this problem.

Regards,

Sakhe

Discovery Insure