DQ tracker inaccurate reading due to faulty reading.

So today i had my DQ tracker uninstalled and when the technician pulled it out,He discovered that the unit makes a sound when he shakes it and he said that its not suppose to do that as it will give out inaccurate reading or false alarms because it is unstable.He further asked if they never called me to ask if they never called to ask if the car is not involved in an accident but coming to think of it,My Vitality drive report has always indicated Harsh Braking,Cornering and Acceleration every month.Mind due the tracker was installed in last year November meaning for over a year i have been rated based on a faulty device.

What actually put me off with Discovery Insure was one of the agent i spoke with on the phone when i wanted to find out about my vitality drive points,He sounded very disinterested,Arrogant and Babalazed through out the whole call because he never took the time to listen to my concern rather he responded in a generic manner(Like his reading a brief from a training).His service doesnt match Discovery's brand and that actually led to my cancellation after a week of trying to get thorough details on my own as i could not get any assistance from the agents.

My point here is be vigilant when dealing with this Vitality drive system because you might find yourself in a situation where by you are getting negative rating because of their faulty units .