DQ Tracker FRUSTRATION.

I installed the DQ Tracker from Discovery Insure on 21 July. The app that comes with the DQ tracker didn't recognise my ID number so I phoned Discovery Insure. The consultant told me that I should delete and reinstall the app and it should work fine. After trying this multiple times it still didn't want to work, so I phoned again. This time the consultant on the other end told me they will activate it from their side, and that this would take 24-48 hours to take effect. After waiting longer than 48 hours, it STILL didn't work. So, I phoned again, this time the consultant told me that it would take 5 working days to take effect. It has now been 10 WORK DAYS and it still has not been activated. I've phoned again and waiting for someone to contact me and explain why all of the consultants I've spoken to has a different explanation, and why after 2 weeks it still hasn't been fixed.