LR
Loretta R
1 reviews | Active since Dec 2011
08 Aug 2019, 02:41
DQ tracker debit for tracker that was never installed
It is thoroughly disappointing that after my repeated communication with Discovery regarding the fact that a DQ tracker was not installed on my vehicle, I see a debit order on my account for this DQ tracker 2 months after I have cancelled this Insurance plan with them.
The tracker report does not show any driving related to DQ tracker because none was ever installed. It is ******* for Discovery to debit me for a tracker that was never on my vehicle. I will take legal action if this debit is order is not reversed.
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Replies (2)
Discovery Insure's replyOfficial
08 Aug 2019, 10:33Good day Lorreta
Thank you for raising your concerns.
We are investigating the matter and wish to put on record that we will only bill, if our device was not recovered at the time of policy termination.
A representative will be in touch with a resolution.
Apologies for any inconvenience caused.
Regards
Discovery Insure
Thank you for raising your concerns.
We are investigating the matter and wish to put on record that we will only bill, if our device was not recovered at the time of policy termination.
A representative will be in touch with a resolution.
Apologies for any inconvenience caused.
Regards
Discovery Insure
Discovery Insure's reply08 Aug 2019, 10:33
Official
Good day Lorreta
Thank you for raising your concerns.
We are investigating the matter and wish to put on record that we will only bill, if our device was not recovered at the time of policy termination.
A representative will be in touch with a resolution.
Apologies for any inconvenience caused.
Regards
Discovery Insure
Thank you for raising your concerns.
We are investigating the matter and wish to put on record that we will only bill, if our device was not recovered at the time of policy termination.
A representative will be in touch with a resolution.
Apologies for any inconvenience caused.
Regards
Discovery Insure
LR
Loretta R's updateReviewer Update
12 Aug 2019, 11:04Good Morning,
I am just following up the feedback on this. Based on the call on Thursday, It was indicated that an update will be provided to me.
Thank you & Kind Regards,
Loretta
I am just following up the feedback on this. Based on the call on Thursday, It was indicated that an update will be provided to me.
Thank you & Kind Regards,
Loretta
LR
Loretta R's update12 Aug 2019, 11:04
Reviewer Update
Good Morning,
I am just following up the feedback on this. Based on the call on Thursday, It was indicated that an update will be provided to me.
Thank you & Kind Regards,
Loretta
I am just following up the feedback on this. Based on the call on Thursday, It was indicated that an update will be provided to me.
Thank you & Kind Regards,
Loretta