1 reviews | Active since Jun 2012
DQ tracker Beeeping and no customer service
Faulty tracker unit going crazy and beeping 24 hours of every day. Spoke to the Discovery call centre for the last 3 days and have not received any formal feedback on the replacement of the faulty unit.<br> Due to this unit going of People and the Police think that I am *****ing my own car.<br> <br> I cannot got to any external store or malls due to this unit going off and giving the location of my tracker unit away. <br> <br> My Car is advertising itself for theft and as I know with insurance companies these days, if the tracker unit is faulty, damaged and even removed, the claims is not settled<br> <br> Please Discovery, wake the hell up and help me here. This is causing me a lot of unneeded stress and frustrations.<br> <br> Why must we as the paying clients always do all the follow up calls and use our hard earned case and limited time to do your work for you as well by doing \CUSTOMER SERVICE"<br> <br> Please Managers"
Thank you for your comment.
We acknowledge receipt of your complaint yesterday with a vehicle alarm that has been going off. We confirm that contact has been made this morning where we have arranged for a technician to come out tonight.
The technician will then file a report and the DQ specialist responsible for your matter will then contact you to discuss the findings of the assessment.
We trust the above action from Discovery Insure and DQTrack demonstrates our commitment to you as a policyholder and we apologise for any service frustrations you may have experienced.
Kind regards,
Sekgobola
Discovery Insure
Thank you for your comment.
We acknowledge receipt of your complaint yesterday with a vehicle alarm that has been going off. We confirm that contact has been made this morning where we have arranged for a technician to come out tonight.
The technician will then file a report and the DQ specialist responsible for your matter will then contact you to discuss the findings of the assessment.
We trust the above action from Discovery Insure and DQTrack demonstrates our commitment to you as a policyholder and we apologise for any service frustrations you may have experienced.
Kind regards,
Sekgobola
Discovery Insure