KM
Kiran M

1 reviews | Active since Sept 2012

21 Sept 2023, 16:31

DQ tracker

I have spent the last 3 weeks trying to de install the DQ tracker so I can sell my car. You know why it takes 3 weeks? Because Discovery staff are useless you have a better chance of hoping that eskom will solve load shedding before you can get Discovery to do what is part of its own policies.

First the contact number that I need to use to make an appointment does not work… I tried calling 8 times from 4 different phones

Then when I send an email about it, the response I got was that DIscovery tried to call me back from the wrong number!! I have been a customer for +7 years how do you call me from the wrong number!!!

Worse I get an appointment and it is canceled the next day without my consent so I contact them again and they set up the appointment for the time it was scheduled but nobody came to remove that stupid tracker.

Discovery insure is junk, I have six friends that wanted to join discovery insure and they all came to me over the last two weeks, my advice to anyone looking to get insured with discovery. DONT !!

0
Replies (1)
Discovery Insure
Discovery Insure's reply21 Sept 2023, 16:41
Official
Good Day Kiran

We are sorry to hear about your experience and will make sure our team reaches out to you to assist with this matter. 

Regards
Discovery Insure