DQ-Track vitality drive problem

I have been having a problem with Discovery Insure now for a little while. I have changed jobs and now work for one of the banks, so as such, I needed a new bank account, in order to receive my salary. At the same time, I took out insurance with Discovery Insure, because my last insurance company was ripping me a new one. Discovery Insure came in at R1500 cheaper per month on my policy, which is a significant saving.

Due to me changing bank accounts, I forgot to make sure that there was enough money in the bank account where the debit order was going off, and as such, the first debit order bounced, meaning that the policy lapsed, This was rectified and payment was made, and all was in order, or so I thought. Before the lapse of the account, Discovery Insure installed the DQ-Track system in my car. This tracks your driving style, and awards you points for good driving, which then converts to cash back.

Since the lapse of the account, This tracking no longer works correctly. I have called the call center numerous times regarding this problem, but they cannot solve it. I have reinstalled the app, installed the discovery insure app which tells me that my DQ-Track account does not exist. The app also tells me that my Fuel rewards card is not yet linked.

Also, It appears as though there is also a smartphone enabled DQ-Track, which had I know that this was an option, if I had known, I would have selected this option.