DQ Track - unjust penalty for non-removal of device

<p>&nbsp;</p> <p style="margin: 0cm 0cm 0pt;"><strong><span style="color: #1***7d; font-family: 'Calibri','sans-serif';"><font size="3">I was insured with Discovery Insure for a period of approx. 2 years (Policy no.: ***)&nbsp;. A prerequisite for vehicle insurance is the istallation of a DQ Track device. I sold one of my vehicles more than 18 months ago. I provided Discovery Insure with the details of the dealer that bought my vehicle. Discovery Insure sent a confirmation email to the dealer with a time and date for the removal of the device at their premises. At this point I accepted that the issue was dealt with and that Discovery will remove the device as they made an appointment with the relevant person.</font></span></strong></p> <p style="margin: 0cm 0cm 0pt;">&nbsp;</p> <p style="margin: 0cm 0cm 0pt;"><strong><span style="color: #1***7d; font-family: 'Calibri','sans-serif';"><font size="3">It is now more than 18 months later. Last week I received an email from Discovery Insure stating that I am liable for a R1 080 penalty because the device was never removed and that they were unable to reach me to inform me. In my response to Discovery Insure I included the email inwhich the appointment was made with the dealer for the removal of the device and stated the following:</font></span></strong></p> <p style="margin: 0cm 0cm 0pt;"><strong><span style="color: #1***7d; font-family: 'Calibri','sans-serif';"><font size="3">&nbsp;</font></span></strong></p> <p>&nbsp;</p> <p style="margin: 0cm 0cm 0pt;"><strong><span style="color: #1***7d; font-family: 'Calibri','sans-serif';"><font size="3">"I confirmed yesterday that Discovery Insure (DQ Track) has two cellphone numbers and an email address for me on record. I therefore find it impossible to accept that you were unable to reach/contact me during the past 18+ months (prior to yesterday) to inform me that the DQ track was never removed.</font></span></strong></p> <p>&nbsp;</p> <p style="margin: 0cm 0cm 0pt;"><strong><span style="color: #1***7d; font-family: 'Calibri','sans-serif';"><font size="3">&nbsp;</font></span></strong></p> <p>&nbsp;</p> <p style="margin: 0cm 0cm 0pt;"><strong><span style="color: #1***7d; font-family: 'Calibri','sans-serif';"><font size="3">Most importantly &ndash; I included/attached the email in which the DQ Track team (Francious Theron) sent a confirmation email with the date and time of the DQ Track removal to the dealer (Mr Bernard) that facilitated the trade-in of the Peugeot. For the DQ Track team to be able to confirm an appointment for the removal of the device proofs that the team did communicate with the dealer directly and that I did provide DQ Track with the full details of the dealer. In this regards, the Name, address and contact person of the dealer is stated in the attached confirmation email.</font></span></strong></p> <p>&nbsp;</p> <p style="margin: 0cm 0cm 0pt;"><strong><span style="color: #1***7d; font-family: 'Calibri','sans-serif';"><font size="3">&nbsp;</font></span></strong></p> <p>&nbsp;</p> <p style="margin: 0cm 0cm 0pt;"><strong><span style="color: #1***7d; font-family: 'Calibri','sans-serif';"><u><font size="3">Therefore:</font></u></span></strong></p> <p>&nbsp;</p> <ul style="list-style-type: disc; direction: ltr;"> <li style="font-style: normal; font-weight: bold;"> <p style="font-style: normal; font-weight: normal; margin-top: 0cm; margin-bottom: 0pt; mso-list: l0 level1 lfo1;"><strong><span style="color: #1***7d; font-family: 'Calibri','sans-serif';">I do not accept responsibility for the fact that the DQ Track device had not been removed from the vehicle I sold.</span></strong></p> </li> <li style="color: #1***7d; font-family: 'Calibri','sans-serif'; font-size: 12pt; font-style: normal; font-weight: bold;"> <p style="color: #000000; font-family: 'Times New Roman','serif'; font-size: 12pt; font-style: normal; font-weight: normal; margin-top: 0cm; margin-bottom: 0pt; mso-list: l0 level1 lfo1;"><strong><span style="color: #1***7d; font-family: 'Calibri','sans-serif';">The DQ Track team had the details of the dealer and subsequently made an appointment for the removal. &nbsp;</span></strong></p> </li> <li style="color: #1***7d; font-family: 'Calibri','sans-serif'; font-size: 11pt; font-style: normal; font-weight: normal;"> <p style="color: #000000; font-family: 'Times New Roman','serif'; font-size: 12pt; font-style: normal; font-weight: normal; margin-top: 0cm; margin-bottom: 0pt; mso-list: l0 level1 lfo1;"><strong><span style="color: #1***7d; font-family: 'Calibri','sans-serif';">I do not accept that the DQ Track team has been unable to contact me during the past 18+ months &ndash; especially just after the appointment for the removal was not kept/confirmed. I am always available on either my cellphones or by email (which you have on system). This is an oversight by Discovery.</span></strong></p> </li> <li style="color: #1***7d; font-family: 'Calibri','sans-serif'; font-size: 11pt; font-style: normal; font-weight: normal;"> <p style="color: #000000; font-family: 'Times New Roman','serif'; font-size: 12pt; font-style: normal; font-weight: normal; margin-top: 0cm; margin-bottom: 0pt; mso-list: l0 level1 lfo1;"><strong><span style="color: #1***7d; font-family: 'Calibri','sans-serif';">You have the details of the dealer. Seeing that you delayed informing me for 18+ months, it is your responsibility to contact the dealer to find out why the appointment wasn&rsquo;t kept and to whom the vehicle was sold to arrange for the removal of the DQ Track device.</span></strong></p> </li> </ul> <p><strong><span style="color: #1***7d; font-family: 'Calibri','sans-serif';">I will therefore not be held liable for the penalty."</span></strong></p> <p>&nbsp;</p> <p><strong><span style="color: #1***7d; font-family: 'Calibri','sans-serif';">In response Discovery Insure just sent another email stating that I am liable. I find this unacceptable, but it feels like I'm getting nowhere communicating with them.</span></strong></p> <p>&nbsp;</p> <p><strong><span style="color: #1***7d; font-family: 'Calibri','sans-serif';">Please assist.</span></strong></p> <p>&nbsp;</p> <p>&nbsp;</p>