DQ Track problem unresolved after 4 months

One of the reasons I am with Discovery Insure is because of the cash back rewards they offer for good driving.<br> <br> Since August 2015 I have had trouble where my trips are not recorded, and I get almost no money back on my premium. I have tried to resolve this with the call centre on numerous occasions, only to be told that they would refer the problem, and rectify it. Every time I call I get the same stock standard answer. This is no longer acceptable.<br> <br> It has now been four months, and by my calculation, Discovery Insure have now cost me about R 1200.<br> <br> I need this problem resolved immediately. If Discovery is unable to rectify this problem, I will escalate to the FSB, the insurance ombid and the consumer council. I will also move to a cheaper insurance option where I actually receive service.