DQ-track not working for 15 months

Hi, <br> <br> My DQ track device was fitted to my vehicle in October 2014. I assumed the device was working since the date of installation and never bothered to query this. However, Discovery Insure contacted me on 18 January 2016, more than 15 months after installation, to inform me that the device is not updating properly and made an appointment with me so that a technician could come and inspect the device. <br> <br> A technician came out to inspect my vehicle as scheduled on 4 February and indicated to me that the device was never properly fitted and never worked since the original date of installation. <br> <br> I subsequently checked my monthly Vitalitydrive dashboards and noted that all of the dashboards received up to Dec 2015 stated:<br> <br> \We are still gathering data on your newly installed DQ-Track to calculate your driving performance score. In the meantime, we will determine your driver score using any previously collected data\"<br> <br> I enquired on this from Discovery Insure but their answers were vague and contradictory.<br> <br> Can someone please explain why it took 15 months to notify me that there is something wrong with my DQ-track device?<br> <br> This is extremely disappointing and unacceptable."