ZN
Ziphindiwe N
1 reviews | Active since Jan 2012
12 Feb 2019, 14:41
DQ track not compatible to fone and not informed of this
I joined discovery insure end of November and I was advised that my driving would be monitored via fone. I only got to find out because I have a friend of mine who works at discovery insure that my phone is not compatible for this to work accurately and only works for Samsung. I was completely unaware that I need the device installed and I was under the impression all was ok till I realized my points were not loading. Now I need further information on where I go to install this device etc. Furthermore proper client vetting needs to be done upon onboarding them to ensure they have the right tools from the onset!
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Discovery Insure's replyOfficial
12 Feb 2019, 15:19Good day Ziphindiwe
Thank you for raising your concerns.
We note that the P Series from Huawei is not a compatible phone with our technology.
Problems with Bluetooth connections have been widely reported with the Huawei P Series. The problem seems to be a combination of a weak antenna that frequently loses connections (and sometimes stops working entirely), and an operating system that does not try to automatically reconnect when a connection is dropped. This combination makes it unsuitable for use with applications like the Discovery Insure Driving App which needs a consistent background Bluetooth connection.
Regards
Discovery Insure
Thank you for raising your concerns.
We note that the P Series from Huawei is not a compatible phone with our technology.
Problems with Bluetooth connections have been widely reported with the Huawei P Series. The problem seems to be a combination of a weak antenna that frequently loses connections (and sometimes stops working entirely), and an operating system that does not try to automatically reconnect when a connection is dropped. This combination makes it unsuitable for use with applications like the Discovery Insure Driving App which needs a consistent background Bluetooth connection.
Regards
Discovery Insure
Discovery Insure's reply12 Feb 2019, 15:19
Official
Good day Ziphindiwe
Thank you for raising your concerns.
We note that the P Series from Huawei is not a compatible phone with our technology.
Problems with Bluetooth connections have been widely reported with the Huawei P Series. The problem seems to be a combination of a weak antenna that frequently loses connections (and sometimes stops working entirely), and an operating system that does not try to automatically reconnect when a connection is dropped. This combination makes it unsuitable for use with applications like the Discovery Insure Driving App which needs a consistent background Bluetooth connection.
Regards
Discovery Insure
Thank you for raising your concerns.
We note that the P Series from Huawei is not a compatible phone with our technology.
Problems with Bluetooth connections have been widely reported with the Huawei P Series. The problem seems to be a combination of a weak antenna that frequently loses connections (and sometimes stops working entirely), and an operating system that does not try to automatically reconnect when a connection is dropped. This combination makes it unsuitable for use with applications like the Discovery Insure Driving App which needs a consistent background Bluetooth connection.
Regards
Discovery Insure