PT
Pam T

1 reviews | Active since Aug 2016

25 Oct 2016, 15:39

DQ TRACK Installation

<p>Had a DQ track Appointment this morning at 9.30 am and as sick as i was when the Doctor had even booked me on bedrest, i dragged myself out of the house to go for my installation at Westgate. 1styly iwas telephonically advised that it wont take more than 30 minutes, only to get there and be advised it will be and hour and 30 minutes. So there i was, i then decided to wait.. at 11.25 am i am told they need another hour 30minutes to do the installation there is something Faulty with the Device. Really Discovery..?? is this how we start things..? Should i rather go back to Santam..? Very disatiesfied with this micky mouse service, i though the reason why the premiums areso high is for world class service that we are going to recieve..</p>

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Replies (1)
Discovery Insure
Discovery Insure's reply25 Oct 2016, 16:41
Official

Thank you for your comment.

We have escalated your concerns to our DQ Track division for investigation.

We sincerely apologise for for the frustration experienced and wish you a speedy recovery.

Regards,
Sekgobola
Discovery Insure