DQ track fitted but no access to Discovery web sit

My DQ track was installed on Thursday 31/12/2015 policy number 400085**** device number 060970**** but is still not indicated as fitted on your Discovery web site, 6 days later, i have no access to any of the functions. It is still highlighted in RED , WHY? Does it mean the technician did not activate my device.<br> I done the TWT check ( R95) and you even sent me a reference number 279153 as it was done but is not reflecting on the Discovery web page. I even resent it as requested by the call center operator even after i gave my reference number. As i was on the cell phone to your call center , i now ran out of airtime and are unable to contact you again . Cell phones dont allow *** free minutes, you pay for the airtime.<br> Please correct on my webpage that is all i am asking<br>