DQ Track faulty and no response

Hi there<br> <br> Since installing the Mobile Phone DQ Track my driving score has dropped steadily down to last month an amazing 7 points (considering I was constantly at around 400) I have also noted that I am doing pretty much double my kilometers a month now (gone from an average of 700 to almost 1300 in July)<br> <br> I was informed when I inquired about the product that if I forgot to turn on my GPS and Blu-tooth this would not affect my general driving score only my cell phone usage. I saw a decline in the first month and thought perhaps that it was just that the cell phone was a little more sensitive to cornering etc I do try drive properly and do not speed etc<br> <br> However last month I noticed I was down to 7 points in total and then I knew something was wrong. My score has not changed and despite contacting you twice via the call center I have not been helped to my satisfaction i.e. no one has fixed the issue. At one time I was offered the chance to deactivate the DQ Track so as to return to the normal monitoring method but chose to rather have the problem fixed. I will however phone today and review my policy in its entirety as I feel this product has cost me financially.<br> <br> Regards<br> <br> Sean<br>