DQ Track failure

I started calling Discovery Insure in August complaining about the sensor tracking system which stopped working. I replaced the sensor and spoke to so many agents who gave me different advice about the settings on my phone which would work for one day, then stop working again. I was penalised by not getting a score in September which means my reward was 1/4 of what it usually is and my premium will increase next year. I've sent numerous emails but no one gets back to me to solve the issue. Even though I've tried and tried to sort it out- I'm still penalised. I was told they would override the score for September but it hasn't been done.

Its frustrating and sad that I can play by Discovery's rules and because their system doesn't work- I get penalised.

I doubt I will continue with my policy at the next anniversary.