DQ Sensor

What a frustrting insurance company to deal with. If they can't sort an issue out like this how will they do on claim stage? Had a DQ sensor installed which was working great untill an update on the app. Now trips are unrecognized or missing. Have emailed called to resolve. We have set up my phonetogether as per instructions and still a problem. Sensor is working as wifes phone tracks trips with no issues. Injury to insult is they send stupid replies on emails, blaming me for not having my phone on me. Clearly the person replying has not read the email or is just stupid...... When you finaly get a person who understands and escalates the issue, thats where it ends. Clearly Discovery is not interested in its clinets. As we can can see by the profits they making, they dont care if you move along.