CS
Conrick S

1 reviews | Active since Oct 2015

24 Nov 2015, 14:09

DQ Points System

Hi<br> <br> Today I wanted to cancel my policy coz I could not understand why am I <br> getting so little out of my vitality drive, so they say only one card is <br> linked while iv'e been swiping both card for almost 6 months<br> <br> They lady named Canneth also said I should trace my sms to prove that <br> it was linked, well I did find the sms's<br> <br> Monday 11-05-2015 at 17:14 I received this sms<br> Your Vitalitydrive card has been activated. To earn great fuel rewards, <br> pass a Tiger Wheel & Tyre Annual MultiPoint check and swipe your card <br> when you fill up at BP. Regards, Discovery Insure<br> <br> Monday 11-05-2015 at 17:24 I received this sms<br> Your Vitalitydrive card has been activated. To earn great fuel rewards, <br> pass a Tiger Wheel & Tyre Annual MultiPoint check and swipe your card <br> when you fill up at BP. Regards, Discovery Insure<br> <br> My card numbers are<br> ***94 1963<br> ***01 7773<br> <br> Only found out today that one card was linked but I received 2 sms about <br> my cards that have been linked<br> <br> If there's no way u can refund me I am sorry to say that I want to <br> cancel my policy with u guys<br> <br> My Pilicy number<br> ***<br> <br> <br> <br> <br> <br>

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Replies (1)
Discovery Insure
Discovery Insure's reply24 Nov 2015, 15:49
Official
Hello sedrasdp@,

We apologize for the experience you've had in dealing with us regarding your Vitalitydrive cards.

We'll update the card numbers accordingly and refund you for the months affected.

We will provide feedback before close of business day.

Regards
Thabani

Best regards,