FE
Francois E

1 reviews | Active since Jul 2015

19 Oct 2015, 12:34

DQ Points still incorrect after 3 months

I switched to Discovery Insure, partly because of the option to earn points for good driving that would then translate into cash back on Fuel. Unfortunately since I moved to Discovery Insure in July, their system to assign points hasn't worked correctly once.<br> <br> First they made a mistake on their system, assigning an incorrect tracking device. They assured me the problem was fixed, but when my DQ points came through they were incorrect, claiming I drove 9000km in August and my wife drove 0km. When I phoned the call centre I was assured it would be fixed, but unfortunately it would take a month to show on their website. After the month passed and it was still incorrect, I phoned again. Again I was told to wait. Again it was wrong. In September their tracking device decided I drove 4000km, and my wife drove 0km. Again I phoned, this time I asked to be emailed of their progress in resolving my issue. I never received an email. On Monday last week, 12 October I phoned again, again I was told it would be fixed and I would receive feedback. Again nothing, no email, no callback, and no fix.<br> <br> Unless you have lots of free time to have wasted by unhelpfull call centres, steer clear

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Replies (1)
Discovery Insure
Discovery Insure's reply19 Oct 2015, 13:19
Official
Hello F227,

The concerns raised have been noted and are being investigated.

We will be in contact with you shortly.

Regards,
Sekgobola
Discovery Insure