1 reviews | Active since Jul 2015
DQ Points still incorrect after 3 months
I switched to Discovery Insure, partly because of the option to earn points for good driving that would then translate into cash back on Fuel. Unfortunately since I moved to Discovery Insure in July, their system to assign points hasn't worked correctly once.<br> <br> First they made a mistake on their system, assigning an incorrect tracking device. They assured me the problem was fixed, but when my DQ points came through they were incorrect, claiming I drove 9000km in August and my wife drove 0km. When I phoned the call centre I was assured it would be fixed, but unfortunately it would take a month to show on their website. After the month passed and it was still incorrect, I phoned again. Again I was told to wait. Again it was wrong. In September their tracking device decided I drove 4000km, and my wife drove 0km. Again I phoned, this time I asked to be emailed of their progress in resolving my issue. I never received an email. On Monday last week, 12 October I phoned again, again I was told it would be fixed and I would receive feedback. Again nothing, no email, no callback, and no fix.<br> <br> Unless you have lots of free time to have wasted by unhelpfull call centres, steer clear
The concerns raised have been noted and are being investigated.
We will be in contact with you shortly.
Regards,
Sekgobola
Discovery Insure
The concerns raised have been noted and are being investigated.
We will be in contact with you shortly.
Regards,
Sekgobola
Discovery Insure
