DQ Mapper

I never experienced problems with Discovery Insure until now. I can't access my DQ mapper on the Discovery website, this is now for more than a week. My urgent request for a logbook for the period August 2025 also falls on deaf ears. Phoned Discovery Insure yesterday and was told that the complaint will be escalated to a manager as well as to Ctrack regarding the DQ mapper.

This morning, I received a call form Ctrack, saying they will escalate the complaint to Discovery, meanwhile I'm sitting in the middle with fingers pointing to one another.

My question, how do I get a logbook for the period August 2025 if Ctrack escalate to Discovery Insure, and Discovery Insure escalate to Ctrack?