Down for a whole week and cannot give feedback

My DQ Mapper which is what I pay for hasn't been functioning for a whole week. I logged the issue with Discovery Insure, and call them everyday to get an update, with a generic response, "We are working on it Sir." Spoke to Nathan, the Manager today, and he said that they are aware of the problem but don't know when it will be fixed. Terribly useless to me. I need to know the whereabouts of my vehicle, but now I gotta call in whenever I need it. This is ridiculous. TO be out for a whole week. World Calls service down the drain.