1 reviews | Active since Jul 2016
Double digits annual increase
<p>I recieved my annual increase letter last week and my overall increase for the year is 12.23%. If i look at the individual items a vechile which has only been insured by you for 6 months went up 11% and my vehicle which has been with you since 2013 has gone up by 18% - never mind the fact that these vehices would have depreciated since the insurance was taken out.</p> <p> </p> <p>I called in and spoke to Ntombi who wasnt much assistance at all and manged to give me R56 discount on the R4044.69 new premium. This is an insult.</p> <p> </p> <p>I have been with discovery for 4+ years and am apparently a VIP cuctomer as I have my medical, vitality, credit card, life policies and insurance with you - Is this how you handle all your loyal clients?</p> <p> </p> <p>Unless you rethink the increase and bring it in line with inflation I can guarentee you that I will be in the market to move my whole portfolio.</p> <p> </p> <p>FYI - you are already more expensive than other insurers and the fuel cash back per month is the only think that brings you in line with what i will pay elsewhere - so please do not even think of using that as an incentive. Ntombi already tried and failed dismally. </p>
Good day
Thanks for the time afforded to speak to us.
We have emailed you your policy schedule as per our conversation.
Regards
Thabani
Good day
Thanks for the time afforded to speak to us.
We have emailed you your policy schedule as per our conversation.
Regards
Thabani
