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Quen R
1 reviews | Active since Aug 2022
13 Dec 2024, 16:22
Don't waste your time with the Vitality option.
I'm extremely disappointed with Discovery Insure's recent handling of my issue. Despite clearly outlining the issue in multiple emails, I've received only generic responses. It's been a week since my last review, and over two weeks since I brought this issue up on Hellopeter. I have still not received any acknowledgment of the problem or a sincere attempt to resolve it. This lack of accountability and poor customer service is truly shocking. I strongly advise potential customers to reconsider their choice of insurer if you wish to get any rewards from Vitality.
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Replies (1)Discovery Insure's replyOfficial
13 Dec 2024, 16:41Good Day Quen
This is concerning to hear and not how we want our clients to feel. We are addressing the matter at hand with the relevant team and will provide feedback to you as soon as received.
Regards
Discovery Insure
This is concerning to hear and not how we want our clients to feel. We are addressing the matter at hand with the relevant team and will provide feedback to you as soon as received.
Regards
Discovery Insure
Discovery Insure's reply13 Dec 2024, 16:41
Official
Good Day Quen
This is concerning to hear and not how we want our clients to feel. We are addressing the matter at hand with the relevant team and will provide feedback to you as soon as received.
Regards
Discovery Insure
This is concerning to hear and not how we want our clients to feel. We are addressing the matter at hand with the relevant team and will provide feedback to you as soon as received.
Regards
Discovery Insure
