DON'T USE U-Covered for Discovery Insure!

Discovery Insure Brokers U-Covered has the most SHOCKING customer service as well as conducting *****! They WILL change your premium without you signing off on it or seeing the new amount. They don't call/sms you to check if you are okay with the change even though it was their fault. Their own STAFF/AGENTS used a "glitch/fault" in their own system to give clients lower premiums in order to sell more policies. Then they send a one-page email stating that there was an "issue" and your premium has been "adjusted" because of an error in calculating my premium less than 2 months ago. They also said in the email, that they would send the new policy and amount to me via email but once again I never received ANYTHING. I never signed off on the new amount or got sight of it before my account was debited. NO ONE CALLED TO SEE IF IM OKAY WITH THE NEW PREMIUM. NO ONE FOLLOWED UP TO SEE IF I HAD READ OR SEEN THE EMAIL. I only found this out when my December debit order went off and was more than 55% of my original premium. I was only with Discovery for 2 months and my premium went up by 55%. I called and asked what the issue was and was subsequently told that "there was a glitch in our system and sales personal used it to their advantage." The call center staff (Didi Museri) was so rude and disinterested in helping me because I got an email saying that it would change and it's my fault that I didn't call them to check or cancel. I then spoke to a manager (Nkosanati) who couldn't tell me why I was not sent the new increased amount or the new policy. They requoted me and came up with a ridiculous quote with 4.5K EXTRA excess (I had 0 excess before)! And expected me to be grateful for this new offer (30% more than my initial premium but with 4.5K extra on my excess). He also said he would follow up with me and get to the reason why I was not emailed. To this day he still hasn't gotten back to me. He put down the phone in my ear while I was talking and had been on the phone for 45min. I also had to call him back several times in order to get a response. Would definitely not recommend Discovery Insure! They make you jump through all these hoops (Telematic device for your car, sign up fee, registration fee) and you do it then when they create a "mistake/*****" they shift it to their clients. I HIGHLY RECOMMENDED DEALING WITH DISCOVERY DIRECTLY AND NOT USING THEIR BROKER!