CD
CHEY D
1 reviews | Active since Feb 2023
02 Feb 2023, 13:05
DON'T USE DISCOVERY INSURE
I cannot even give them a one star rating with the ********** service I am still experiencing with them. My car got damaged more than two weeks ago by a remote controlled gate & of course I called Discovery to have my vehicle repaired. I am still waiting for them to resolve the matter. None of their numbers work, i have to constantly email them for feedback. My vehicle was suppose to go in on Tuesday, but when I asked about a curtesy car, they told me they have none available. Now why do i pay insurance every month???? I was told that i have not selected this option, this shouldn't even be an option to select for any client & should be standard procedure to have this automatically included in your Insurance. I wrote to the Manager of Customer Services & was told that it is a process & an investigation has to be conducted in the meantime i have to drive with a damaged car after waiting two weeks already for an appointment from the repair shop.
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Replies (5)CD
CHEY D's updateReviewer Update
02 Feb 2023, 15:13After wasting another day to listen to the recordings, only to advise me that a courtesy car was not included in my cover, I have expressed that it is a huge inconvenience to me & you would think they will try to assist, as i have waited for over two weeks already to get a booking from the repair shop. I now have to arrange to hire a car & they cannot tell me how long it will take to repair my car. I called the repair shop myself to try & arrange a courtesy car only to be informed the parts for my vehicle has not even arrived yet. This is disgusting service as i need to beg for answers, no one is coming back to me. Also I was advised excess would be R5000 & in actual fact after they listened to the recording it should be R4000. I have requested for them to give me answers on the below today still.
1. Does the Repair Shop have the parts for my vehicle
2. How long will it take for my vehicle to be repaired
3. Confirmation email of my Excess that should be R4000 & not R5000
How long will i have to wait still to have my car repaired?? Why do i have Insurance? I have been driving with a damaged car for almost 3 weeks now!!!!! Really disgusting!
1. Does the Repair Shop have the parts for my vehicle
2. How long will it take for my vehicle to be repaired
3. Confirmation email of my Excess that should be R4000 & not R5000
How long will i have to wait still to have my car repaired?? Why do i have Insurance? I have been driving with a damaged car for almost 3 weeks now!!!!! Really disgusting!
CD
CHEY D's update02 Feb 2023, 15:13
Reviewer Update
After wasting another day to listen to the recordings, only to advise me that a courtesy car was not included in my cover, I have expressed that it is a huge inconvenience to me & you would think they will try to assist, as i have waited for over two weeks already to get a booking from the repair shop. I now have to arrange to hire a car & they cannot tell me how long it will take to repair my car. I called the repair shop myself to try & arrange a courtesy car only to be informed the parts for my vehicle has not even arrived yet. This is disgusting service as i need to beg for answers, no one is coming back to me. Also I was advised excess would be R5000 & in actual fact after they listened to the recording it should be R4000. I have requested for them to give me answers on the below today still.
1. Does the Repair Shop have the parts for my vehicle
2. How long will it take for my vehicle to be repaired
3. Confirmation email of my Excess that should be R4000 & not R5000
How long will i have to wait still to have my car repaired?? Why do i have Insurance? I have been driving with a damaged car for almost 3 weeks now!!!!! Really disgusting!
1. Does the Repair Shop have the parts for my vehicle
2. How long will it take for my vehicle to be repaired
3. Confirmation email of my Excess that should be R4000 & not R5000
How long will i have to wait still to have my car repaired?? Why do i have Insurance? I have been driving with a damaged car for almost 3 weeks now!!!!! Really disgusting!
CD
CHEY D's updateReviewer Update
02 Feb 2023, 15:58Point of the matter is, I have been driving with a damaged vehicle for almost 3 weeks.
Discovery should have bent over backwards to not let this be, no client who pays for insurance should ever be put in this position at all. Weather a courtesy car was included or not included in the cover. There is no going the extra mile from them, you will be treated like just another customer, despite of expressing the inconvenience.
Discovery should have bent over backwards to not let this be, no client who pays for insurance should ever be put in this position at all. Weather a courtesy car was included or not included in the cover. There is no going the extra mile from them, you will be treated like just another customer, despite of expressing the inconvenience.
CD
CHEY D's update02 Feb 2023, 15:58
Reviewer Update
Point of the matter is, I have been driving with a damaged vehicle for almost 3 weeks.
Discovery should have bent over backwards to not let this be, no client who pays for insurance should ever be put in this position at all. Weather a courtesy car was included or not included in the cover. There is no going the extra mile from them, you will be treated like just another customer, despite of expressing the inconvenience.
Discovery should have bent over backwards to not let this be, no client who pays for insurance should ever be put in this position at all. Weather a courtesy car was included or not included in the cover. There is no going the extra mile from them, you will be treated like just another customer, despite of expressing the inconvenience.
CD
CHEY D's updateReviewer Update
02 Feb 2023, 16:44Point of the matter is, I have been driving with a damaged vehicle for almost 3 weeks.
Discovery should have bent over backwards to not let this be, no client who pays for insurance should ever be put in this position at all. Weather a courtesy car was included or not included in the cover. There is no going the extra mile from them, you will be treated like just another customer, despite of expressing the inconvenience.
Discovery should have bent over backwards to not let this be, no client who pays for insurance should ever be put in this position at all. Weather a courtesy car was included or not included in the cover. There is no going the extra mile from them, you will be treated like just another customer, despite of expressing the inconvenience.
CD
CHEY D's update02 Feb 2023, 16:44
Reviewer Update
Point of the matter is, I have been driving with a damaged vehicle for almost 3 weeks.
Discovery should have bent over backwards to not let this be, no client who pays for insurance should ever be put in this position at all. Weather a courtesy car was included or not included in the cover. There is no going the extra mile from them, you will be treated like just another customer, despite of expressing the inconvenience.
Discovery should have bent over backwards to not let this be, no client who pays for insurance should ever be put in this position at all. Weather a courtesy car was included or not included in the cover. There is no going the extra mile from them, you will be treated like just another customer, despite of expressing the inconvenience.
CD
CHEY D's updateReviewer Update
03 Feb 2023, 11:13This is not good enough, I am still driving with a damaged car!!!!!!!
I am not paying another month, so my car better be fixed before 24th of February 2023. THREE WEEKS & nothing has been done about it. HUGE INCONVENIENCE!!!!
I am not paying another month, so my car better be fixed before 24th of February 2023. THREE WEEKS & nothing has been done about it. HUGE INCONVENIENCE!!!!
CD
CHEY D's update03 Feb 2023, 11:13
Reviewer Update
This is not good enough, I am still driving with a damaged car!!!!!!!
I am not paying another month, so my car better be fixed before 24th of February 2023. THREE WEEKS & nothing has been done about it. HUGE INCONVENIENCE!!!!
I am not paying another month, so my car better be fixed before 24th of February 2023. THREE WEEKS & nothing has been done about it. HUGE INCONVENIENCE!!!!
CD
CHEY D's updateReviewer Update
04 Feb 2023, 16:35I have now made a big poster reading DONT USE DISCOVERY INSURE DRIVING WITH THIS DAMAGE FOR 3 WEEKS AND STILL WAITING...and I have sticked it to my damaged car so everyone can see it wherever I go! I believe as many people should be made aware of their bad service! This is total humiliation in every aspect. I pay insurance and my work colleagues, family, friends and neighbour's see me driving with this damaged car for so long.Discovery has ripped the skin off my face! Beyond embarrassing!!!
CD
CHEY D's update04 Feb 2023, 16:35
Reviewer Update
I have now made a big poster reading DONT USE DISCOVERY INSURE DRIVING WITH THIS DAMAGE FOR 3 WEEKS AND STILL WAITING...and I have sticked it to my damaged car so everyone can see it wherever I go! I believe as many people should be made aware of their bad service! This is total humiliation in every aspect. I pay insurance and my work colleagues, family, friends and neighbour's see me driving with this damaged car for so long.Discovery has ripped the skin off my face! Beyond embarrassing!!!