Don't trust FGrow and Discivery insure with your banking details!!!

I received a call from Fgrow on the 15th of Feb I think, to provide me with a quote. I listened to the lady for 58 mins and told her I can't accept as I need to review and compare first. As with all quotes they always ask for your banking details which I provided. The arrangement was that I will confirm acceptance should I be happy. I wasn't as it was more than my current payments, so I never got back to them. On the 1st of March, they deducted 1583 from my account. Because I am currently on chemotherapy, single mom and unemployed I missed it completely. I have a lot on my plate at the moment.

On the 2nd of April I saw the second deduction and immediately checked, as I know I never accepted their quote.

Why would you abuse my banking details like that??? Who gave you permission to do it?

I called FGrow and the lady had the audacity to tell me that they have to investigate and should they find that I didn't accept I might get 50% of my payments back ***???

The guy who is doing the investigation called and said should they find that I'm correct then I need to go to my current insurer and get a letter from them stating that I am insured. *** does it have to do with you? And since when is insurance compulsory???

Why must I jump through hoops just because you couldn't keep your fingers out of my account???

I needed the money for my medication so I spend 1h30 on the phone with absa, I had to get out of my bed and go to the bank to reverse the payments, why should I be bothered like this? I used all my airtime on the phone, why is it necessary?

Moral of the story, block them, they abuse the power given to them. It's the 5th and Fgrow haven't resolved it to my knowledge. I asked for my details to be removed from their system as I want nothing to do with them or discovery insure.

I asked for prove where I accepted and I'm still waiting.

I'm super dissapointed I'm Discovery, honestly I didn't expect this from them or the people they are in business with.

People work hard for their money, people are sick, they trust you, why do you do this and why do you allow it?