KD
Khayelihle D

1 reviews | Active since Aug 2022

09 Jan 2024, 20:30

Don’t insure your vehicle with discovery

Discovery legal department( third party claims) closes in December these are essential workers. Discovery client bumped into me at a stop sign from behind maybe they thought we don’t stop at stop signs. Everytime I called discovery I was told their priority is their client and not me. Mind you when you claim via third party there is no car hire. Had to wait for everyone to come back from holiday at the legal department ( mind you I wasn’t the one driving recklessly their client is driving nicely with a car hire from Avis) even so I am the one calling following up every second day 😢What a sad sore experience. For the brand discovery upholds in the market I am in disbelief and would never insure my vehicle with them. When you call you are made to feel like a troublesome ********. The claims advisors even team managers very rude and unbothered.

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Replies (2)
KD
Khayelihle D's update10 Jan 2024, 10:58
Reviewer Update
Claim number ***
KD
Khayelihle D's update13 Jan 2024, 06:12
Reviewer Update
It’s been 3 working days after my complaints no one I mean no one called me even the nonhlanhla who is assigned my claim
Not even a one word email. I had to call myself to arrange for assessment during my working hours since I have zero leave days and can’t risk not going to work. I know I’m the third party but at least your client who was negligent at the stop sign is driving a courtesy car I am driving around with a horrible dented boot because discovery says I should wait I’m shattered and I would never do anything with discovery in fact I’m moving my medical aid to momentum