Don't Insure with Discovery Insure

I recently changed my vehicle and required insurance on the new vehicle. The process that followed was supposed to have been a simple one yet Discovery Insure managed to mess it up. My wife's car which is on my policy was removed from Vitality drive. Not sure why? I never asked for any changes on her vehicle. Since October last year my broker has been back and forth trying to resolve the issue. I, myself have tried contacting them with no help. I have lost out on drive rewards along with cash backs as my status has now reverted to blue again after completing all the necessary assessments. Her vehicle status was on diamond prior to these issues. I also had issues where Discovery Insure debited my account for no reason but that's a story for another day. Service is absolutely pathetic. Just recently I sent an email to one of the managers, Andiswa who said she will get back to me ASAP but I'm still waiting.