PK
Paul K
1 reviews | Active since Sept 2014
02 Jan 2026, 15:29
Don’t get discovery insure
Let me tell how poor this is. Discovery has a Vitality drive. So you get different statuses from Blue all the way to Diamond. Now on their website you can earn driver assessment point for 12 months. The level of service really so bad that some of the staff you speak to do not even know that the online driver assessment exists. They then say they will find out after 30 mins holding on they just drop the call. You call back ask another consultant and they to drop the call. Let me tell you this I was convinced to go with Discovery as their Medical aid and Banking is excellent yet the insurance side my o my really bad
Helpful (0)
Replies (4)0
Replies (4)
Discovery Insure's replyOfficial
03 Jan 2026, 09:51Hi Paul
Thank you for taking the time to share your experience. We’re truly sorry for the frustration you’ve encountered — this is not the level of service we aim to provide, and we understand how disappointing it is to receive inconsistent support and have calls disconnected.
We’d like to clarify that we do still offer Online Driver Training on our website to help improve driving through knowledge and awareness. However, we no longer award Vitality Drive points for online driving courses. This benefit was previously available under Vitality Drive - Knowledge and Awareness Section, which has since been removed.
We apologize for any confusion this may have caused. For full details, please refer to page 61 under the updated Vitality Drive Terms and Conditions at the link below: https://www.discovery.co.za/assets/discoverycoza/car-and-home-insurance/vitality-drive-terms-and-conditions.pdf
We value your feedback and regret that your insurance experience has not matched the level of service you’ve experienced with our other Discovery products. Please let us know if we can assist further or clarify anything else.
Regards
Discovery Insure
Thank you for taking the time to share your experience. We’re truly sorry for the frustration you’ve encountered — this is not the level of service we aim to provide, and we understand how disappointing it is to receive inconsistent support and have calls disconnected.
We’d like to clarify that we do still offer Online Driver Training on our website to help improve driving through knowledge and awareness. However, we no longer award Vitality Drive points for online driving courses. This benefit was previously available under Vitality Drive - Knowledge and Awareness Section, which has since been removed.
We apologize for any confusion this may have caused. For full details, please refer to page 61 under the updated Vitality Drive Terms and Conditions at the link below: https://www.discovery.co.za/assets/discoverycoza/car-and-home-insurance/vitality-drive-terms-and-conditions.pdf
We value your feedback and regret that your insurance experience has not matched the level of service you’ve experienced with our other Discovery products. Please let us know if we can assist further or clarify anything else.
Regards
Discovery Insure
Discovery Insure's reply03 Jan 2026, 09:51
Official
Hi Paul
Thank you for taking the time to share your experience. We’re truly sorry for the frustration you’ve encountered — this is not the level of service we aim to provide, and we understand how disappointing it is to receive inconsistent support and have calls disconnected.
We’d like to clarify that we do still offer Online Driver Training on our website to help improve driving through knowledge and awareness. However, we no longer award Vitality Drive points for online driving courses. This benefit was previously available under Vitality Drive - Knowledge and Awareness Section, which has since been removed.
We apologize for any confusion this may have caused. For full details, please refer to page 61 under the updated Vitality Drive Terms and Conditions at the link below: https://www.discovery.co.za/assets/discoverycoza/car-and-home-insurance/vitality-drive-terms-and-conditions.pdf
We value your feedback and regret that your insurance experience has not matched the level of service you’ve experienced with our other Discovery products. Please let us know if we can assist further or clarify anything else.
Regards
Discovery Insure
Thank you for taking the time to share your experience. We’re truly sorry for the frustration you’ve encountered — this is not the level of service we aim to provide, and we understand how disappointing it is to receive inconsistent support and have calls disconnected.
We’d like to clarify that we do still offer Online Driver Training on our website to help improve driving through knowledge and awareness. However, we no longer award Vitality Drive points for online driving courses. This benefit was previously available under Vitality Drive - Knowledge and Awareness Section, which has since been removed.
We apologize for any confusion this may have caused. For full details, please refer to page 61 under the updated Vitality Drive Terms and Conditions at the link below: https://www.discovery.co.za/assets/discoverycoza/car-and-home-insurance/vitality-drive-terms-and-conditions.pdf
We value your feedback and regret that your insurance experience has not matched the level of service you’ve experienced with our other Discovery products. Please let us know if we can assist further or clarify anything else.
Regards
Discovery Insure
PK
Paul K's updateReviewer Update
03 Jan 2026, 10:12Good day,
Thank you for your response.
Please note I understand what you are referring to, yet your website clearly states the opposite. And you can view this as I have taken a direct quote and copied it below.
Link: https://www.discovery.co.za/portal/car-and-home-insurance/vitalitydrive-driver-safety-assessment
Quote taken from the site states:Improve your driving knowledge and awareness by completing the Online driver assessment and you'll earn 50 DQ Points every month for 12 months.The assessment is made up of six sections and will only take a few minutes to complete.
It seems that you are not a Fay with what is written on your website. And that you are misrepresenting what is stated on the website as well.
Please understand that I drive the whole month like miss daisy to get my points only to find out the level of your misrepresentation.
You should go and understand your product and perhaps come back with a better answer to what you have responded to. As you can clearly read the website and the statements.
Thanks
Thank you for your response.
Please note I understand what you are referring to, yet your website clearly states the opposite. And you can view this as I have taken a direct quote and copied it below.
Link: https://www.discovery.co.za/portal/car-and-home-insurance/vitalitydrive-driver-safety-assessment
Quote taken from the site states:Improve your driving knowledge and awareness by completing the Online driver assessment and you'll earn 50 DQ Points every month for 12 months.The assessment is made up of six sections and will only take a few minutes to complete.
It seems that you are not a Fay with what is written on your website. And that you are misrepresenting what is stated on the website as well.
Please understand that I drive the whole month like miss daisy to get my points only to find out the level of your misrepresentation.
You should go and understand your product and perhaps come back with a better answer to what you have responded to. As you can clearly read the website and the statements.
Thanks
PK
Paul K's update03 Jan 2026, 10:12
Reviewer Update
Good day,
Thank you for your response.
Please note I understand what you are referring to, yet your website clearly states the opposite. And you can view this as I have taken a direct quote and copied it below.
Link: https://www.discovery.co.za/portal/car-and-home-insurance/vitalitydrive-driver-safety-assessment
Quote taken from the site states:Improve your driving knowledge and awareness by completing the Online driver assessment and you'll earn 50 DQ Points every month for 12 months.The assessment is made up of six sections and will only take a few minutes to complete.
It seems that you are not a Fay with what is written on your website. And that you are misrepresenting what is stated on the website as well.
Please understand that I drive the whole month like miss daisy to get my points only to find out the level of your misrepresentation.
You should go and understand your product and perhaps come back with a better answer to what you have responded to. As you can clearly read the website and the statements.
Thanks
Thank you for your response.
Please note I understand what you are referring to, yet your website clearly states the opposite. And you can view this as I have taken a direct quote and copied it below.
Link: https://www.discovery.co.za/portal/car-and-home-insurance/vitalitydrive-driver-safety-assessment
Quote taken from the site states:Improve your driving knowledge and awareness by completing the Online driver assessment and you'll earn 50 DQ Points every month for 12 months.The assessment is made up of six sections and will only take a few minutes to complete.
It seems that you are not a Fay with what is written on your website. And that you are misrepresenting what is stated on the website as well.
Please understand that I drive the whole month like miss daisy to get my points only to find out the level of your misrepresentation.
You should go and understand your product and perhaps come back with a better answer to what you have responded to. As you can clearly read the website and the statements.
Thanks
Discovery Insure's replyOfficial
03 Jan 2026, 11:12Hi Paul
We completely understand your frustration and are truly sorry for the confusion this has caused.
We’ve taken note of your concerns and have shared them with both our Marketing and Web Support teams to ensure the outdated information is removed from our website, as this benefit is no longer offered.
Thank you for bringing this to our attention and apologize for the inconvenience and disappointment experienced.
We appreciate your patience while we work on correcting this.
Regards
Discovery Insure
We completely understand your frustration and are truly sorry for the confusion this has caused.
We’ve taken note of your concerns and have shared them with both our Marketing and Web Support teams to ensure the outdated information is removed from our website, as this benefit is no longer offered.
Thank you for bringing this to our attention and apologize for the inconvenience and disappointment experienced.
We appreciate your patience while we work on correcting this.
Regards
Discovery Insure
Discovery Insure's reply03 Jan 2026, 11:12
Official
Hi Paul
We completely understand your frustration and are truly sorry for the confusion this has caused.
We’ve taken note of your concerns and have shared them with both our Marketing and Web Support teams to ensure the outdated information is removed from our website, as this benefit is no longer offered.
Thank you for bringing this to our attention and apologize for the inconvenience and disappointment experienced.
We appreciate your patience while we work on correcting this.
Regards
Discovery Insure
We completely understand your frustration and are truly sorry for the confusion this has caused.
We’ve taken note of your concerns and have shared them with both our Marketing and Web Support teams to ensure the outdated information is removed from our website, as this benefit is no longer offered.
Thank you for bringing this to our attention and apologize for the inconvenience and disappointment experienced.
We appreciate your patience while we work on correcting this.
Regards
Discovery Insure
PK
Paul K's updateReviewer Update
03 Jan 2026, 11:17Now what happens just like that. Is this all you have to say as you were clearly misinformed. And misinformed the public. Due to that I now cannot upgrade to diamond status. Again misrepresenting yourselves. All so you would not get people to the diamond status. This is so annoying to think you can actually achieve this. Yet you at discovery only cares about how to make sure we as client earn the lowest possible status.
PK
Paul K's update03 Jan 2026, 11:17
Reviewer Update
Now what happens just like that. Is this all you have to say as you were clearly misinformed. And misinformed the public. Due to that I now cannot upgrade to diamond status. Again misrepresenting yourselves. All so you would not get people to the diamond status. This is so annoying to think you can actually achieve this. Yet you at discovery only cares about how to make sure we as client earn the lowest possible status.