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waldo U

1 reviews | Active since Mar 2013

25 Aug 2024, 21:49

DON'T GET CAUGHT!! Not worth for the long term. Annual increases of 32%!!!

Lure you in with their great promises and product and then, suddenly without explanation (as it is based on an algorithm, which can't be analysed ive been told) spike your premiums with 32%!!!!

My previous review (https://www.hellopeter.com/discovery-insure/reviews/stay-away-great-product-but-worst-service-***) hasn't been fully addressed and they they hike my total premium with an 32% increase. The documentation ironically explains how the increases work, talking about a standard 10% but they implemented a 6%, but then my schedule states 32%

I am paying more for my Suzuki Spresso R767 at discovery insure than for my R350 000 Land Rover Discovery at Outsurance R630...... with the same excess. How does that add up?! Before the annual increase that was R561... That is a whopping 37% increase.... and then this is the service they offer https://www.hellopeter.com/discovery-insure/reviews/stay-away-great-product-but-worst-service-*** ?! Total profile increase was from R1040 - R1368. For Suzuki, house content cover and my laptop.

Sorry discovery, but you have proven over and over again. It is not about the Client, nor the service but how much you can make and squeeze out of every member.

Bring me a reasonable offer, otherwise I rather take all my business back to Outsurance. Your products are great... but that is not enough. DONT phone, email me with a name and surname that I can follow up on.

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Replies (1)
wU
waldo U's update27 Aug 2024, 10:01
Reviewer Update
Good day to whom it may concern.

Thank you for your email. I asked you not to waste my time with justifications but offer me an alternative offer or solution.

This is regrettably disappointing. As it backs my posted review. You are not the first insurer that I had claims with in the last 15 years. One of them written one of my cars off valued at R140 000, 10 years ago and not even then has my premiums spiked at your rate. So it shows how you manipulate the so-called ratio factors to your favour. They only increased my excess. The 1st of my two claims was acknowledged by the third party's insurance as not my fault and admitting to being responsible. That means that you claimed the full payout amount from them. That can not be included in calculating the "ratio factors".

Not to mention that you increased all my insured products with the exact same % although there has been a related claim.

The only reason I moved to Discovery was the promise of your products but unfortunately, the integrity of your business and lack of service does not match it. I'd rather you trial and error on someone else's account. But service when you need it most has a higher value than a potential great product. Outsurance is charging me R630 for my Land Rover which you quoted R1400 for. There is some proof of integrity for you.