Don’t expect help from Discovery Insurance Warranty policy

I had a claim under the warranty section of my policy. Our Jeep broke down 26 November and Discovery towed us to a repair facility. I spoke to a chap called Kagiso who asked for a whole range of documents and information for the claim. This was sent on the 30 November for processing. Every day since then I have mailed and left messages for him to contact me to finalise the claim as I have already paid up front to get the vehicle on the road again. Not once have my mails been answered or calls returned. I have a pretty large policy with Discovery and it appears they don’t need my business. I think the lack of service is disgusting and requires that I relook at my portfolio. Claim number on policy is ***. Easy to take my money each month but oh so slow when they need to act on the policy.