Don’t even think about taking short term insurance with these nonsenses

The service I have received from these people is most appalling. We solicited this policy under the impression that discovery is a reputable insurer but so far we are getting the service of a corner cafe in downtown Johannesburg.

Oh how I wish there was zero as a rating. I put in a claim on 09/06/2022 with Discovery insure. I was advised by the agent that the next step was getting an assessor to validate my claim. And there the first lie by Discovery 1. I called in 2 days later to find out who my assessor was and I found out that my claim wasn’t allocated to anyone. The agent I spoke to advised only now that I called she’ll get the claim allocated to someone.. basically if I hadn’t called they’d leave it as is. 2. Once my claim was allocated to Moipone Kgokolo (the worst!!!) She did not bother to call me to advise on the status of the claim. 2 weeks later she after I insisted on someone assessing my claim ONLY THEN did I get an assessor to assist with my claim. 3. This person did not bother AT ALL to inform me about my claim .. as a matter of fact I only spoke to her after I called in to request some information (worst part she sounds like a dying goat with that wretched telephone etiquette). 4. My claim was assessed eventually 3 weeks later I registered the claim (jokes right !!!) Well the assessor gave me an option to have my claim digitally assessed and once she was done she advised she was done the *********** agent would called and update me on my claim Well did she ? Tshu! Nothing Until I called in and was assisted by someone else this is about a week later after the assessor was done. 5. Days later we decided to get our own panel beaters and fix my car. Therefore Discovery had to make payment. Hehe another big issue! Moipone calls us on Thursday 30/06/2022 and says payment has been processed and within 72hrs we’d have our pay out! Where ??? Monday we called to follow up on payment and to our surprise (well not much at this stage because Discovery is the pits) the agent lies there was no payment processed! We request payment be made asap as we made no provision to have more days where I use public transport. Thabiso then says payment was made and within 72hrs we’d have our payment.. yet another lie! Today we called and their TL advised only today payment was made and it’ll take 72hrs. We are waiting !!!!!! During this time we have sent emails and called and of course as everyone knows they answer calls and drop the call. 5 to 6 times before someone actually answers and speaks! I demanded all the recordings to this day I haven’t received a thing.

I did open a case with the Ombudsman for the terrible experience and non payment and the worst part zero communication!

Her manager - Manessah Plaatjies the epitome big mistake of an employee!!! This woman or man has never bothered to call us EVER!!!!