DONT BE FOOLED BY MARKETING-DISCOVERY CANT LIVE UP

I had an incident almost 2 months ago & I am still waiting for my vehicle to be completed.This is due to Discovery Insure & their Assessor trying to get out of paying for a replacement tyre that was clearly due to the accident I encountered as confirmed by the panel beaters as well.On the night of the incident Discovery Insure's well marketed Tracking device unit was useless.As a single female I opted for Discovery Insure cover mainly due to the unit that is supposed to monitor driving behaviour & impact & prompt a call from the call center to ascertain if theres a problem.That never happened.I logged a complaint the same night with the DQ Track call center & I am still awaiting feedback.I logged the claim,uploading pictures of the damage on the same night via the Discovery app they also pride themselves on but alas that was never actioned nor were the pictures received.I received a call 2 working days after accident after my Financial Advisor expedited the claim.My claim administrator Boitumelo Mashinini has never rep**** to a single email of mine neither has she returned any calls.I contacted Boitumelo & her Manager,Bianca Manka yesterday & emailed 2 days ago & still no response.