Don't lie to me

<p>In a nutshell, you put up my premium and sent my notification to the wrong email address (not mine!). When I queried, it was resent and when I then requested a review of my rate, I was told you can't do anything. Really? So are you telling me you **** a month - 6 weeks ago when the person said my policy could be reviewed after 1 September?</p> <p> </p> <p>At the very least you need to offer me to perhaps downgrade the plan, etc. Seriously guys, are you not interested in keeping customers? One year later I am happy to go if you want. But please can someone phone me? you were quite happy to phone me when I was a new sale but now, I can't get someone to phone me and engage.</p> <p> </p> <p>In case you're not aware, this is an official complaint according to the FSB. Reason - unmet expectations breaching TCF outcomes 3, 5 and 6.</p>