Does Discovery management really know what is going on in their company?

I called Discovery on 3 October with a very simple question: "Why have my points on my Vitality Drive App not been awarded on 30 September 2023, a no-drive day?" You would think an answer would be easy and forthcoming. Well 3 weeks later and after many emails and calls and a number of promises made by Discovery but all broken, I still struggle to get an answer!

Now this may seem like an unimportant complaint, however, is it indicative of a company with internal problems and a management that is out of touch with the operation. Discovery claim to be an "Uber Client Centric Brand", and although this might be how they see themselves, they are failing abysmally in practise. FRUSTRATED!