1 reviews | Active since Mar 2009
***** Assessment Process and very poor Service
I have had a fantastic level of service from the Discovery Insure in the many years that I have continued to use them as my preferred insurer.
However, post-Covid, something seems to be off. There seems to be a drive towards cost-cutting, exceptionally poor service levels and a call centre that lacks the same excellence as before. Calls are dropped, there are excessive time delays in responses and when I do get a response, it's met with levels of apathy that would make anyone want to cancel. I believe in chances so consider this you last chance Discovery Insure.
Approve my claim to be repaired at my preferred repairer. Do NOT EVER ask me to have my vehicle assessed at a Net Assess assessor again and stop stalling this claim for a measly R8560 less my excess of R4500.
You guys ought to hang your heads in shame in the way you have handled this claim.
*** was created as a duplicate by your app. All the photos and docs I sent was sent on claim ***7. Come on man! I've explained this to you people 1000 times. Get it right now!
I am telling you again, I REFUSE to deal with Netassess. Go look at their profile on Hello Peter. 32 1 star reviews. They are a ****. And you guy continue to use them to save costs and **** your clients.
*** was created as a duplicate by your app. All the photos and docs I sent was sent on claim ***7. Come on man! I've explained this to you people 1000 times. Get it right now!
I am telling you again, I REFUSE to deal with Netassess. Go look at their profile on Hello Peter. 32 1 star reviews. They are a ****. And you guy continue to use them to save costs and **** your clients.